Should you need to cancel or reschedule an appointment, I ask that you give at least 24 hours notice. Appointments cancelled with less notice will be charged 50% of the scheduled service fee. Because other clients may be in need of treatment, I ask that you be respectful of your time and mine, by following the cancellation policy. While I do offer a reminder email/text, this is simply a courtesy and you are responsible for maintaining your own calendar.
If you arrive late to your scheduled appointment, I will do my best to help you still receive a relaxing session. However, I also need to maintain a specific schedule to meet the needs of all our clients. If you are late for an appointment, the massage will be given within the remaining time. If you are more than 30 minutes late, you will need to reschedule the appointment. In either case, you will be charged the full amount for the appointment.
Massage and infections do not mix! If you are not feeling well or sense the start of an infection of some sort, please notify us and we will gladly help you reschedule your session. Not only does this minimize the spread of viruses, but sometimes massage can actually make you feel worse when you are fighting off an infection.
Payment for your session is due at the end of your appointment. Roth Bodywork gladly accepts cash, checks, Mastercard, Visa and American Express. In the event that your check is returned from the bank, an additional $30 fee will be assessed to cover bank fees incurred. All returned checks must be reconciled within 7-days.